Terms and Conditions
1. Application
1.1 The following terms of conditions (“Terms”) shall apply to the cleaning services (“Services”) purchased by YOU from Ōtautahi Cleaners Direct (“us, we, our”). These Terms will prevail if there is any inconsistency with any other document. The Services will be provided to you by one of our Ōtautahi Cleaners Direct (“Cleaners”) who are required to strictly follow our standards in all respects.
2. Services
2.1 If you have selected to receive the Services on hourly basis, the following applies:
(a) The minimum purchase is 2 hours;
(b) The number of cleaners attending your Premises to perform the Services may vary but this does not affect the initial quoted price, nor will it affect the cleaning time booked;
(c) The Services will only be provided for the amount of time you have purchased.
(d) Factors such as current condition of the premises, number of rooms, bathrooms, WCs, shower rooms and ensuites etc may mean that the Services will not be completed within the time period you have purchased.
(e) We make no warranty that the time allowed for the Services will be sufficient for the job to be completed, but only that the time allowed for is the estimated time required for a typical job of the same general specification indicated in a standard dwelling of a similar size shown in the pricing to be completed.
2.2 If you have purchased our Spring/Deep Clean and End of Tenancy Clean Services, the estimate you have been given is based on the assumption that the Premises are in a reasonable state and the Services can readily be provided. If we consider that this is not the case our estimate will not apply, and we will contact you immediately and before any work is performed, for any changes that may be required (e.g. additional time and cost is required).
2.3 Our Deep Cleans and End of Tenancy Cleans do not include extras such as: carpet and upholstery steam cleaning, stripping and polishing floors, washing up dishes, cleaning walls/ceilings, cleaning blinds, cleaning balconies/terraces, cleaning patios/gardens. Any extra services are priced separately and need to be requested in writing at least 5 days prior to the start date.
2.4 You agree to provide a list of tasks to be completed for those other than the tasks on the general specification or ‘Other Services’. You understand that the price you have been quoted does not include anything apart from labour and equipment to complete the indicated tasks.
2.5 We agree to provide all cleaning supplies and cleaning equipment necessary to carry out the Services, unless you have made other arrangements with us.
2.6 You must provide running water, electricity and sufficient lighting at the premises where the Services takes place.
2.7 On grounds of health and safety, we are under no obligation to clean vomit, blood, excretion or any other body spillages.
2.8 We reserve the right not to continue with the job if on inspection, it is found that the material to be cleaned is not suitable for cleaning. We will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person. No refund will be provided if this clause applies.
2.9 We reserve the right not to provide the Services on the agreed date if we are unable to reasonably access the Premises for any reason whatsoever including due to clauses 3 (a), (b) and (c) not being complied with. No refund will be provided if this clause applies.
3. Your Obligations and Risk
3.1 You acknowledge that you are solely liable for:
(a) ensuring that we have unimpeded access to the Premises in order to perform the Services on the agreed date;
(b) instructions regarding the deactivation/activation of any alarm systems;
(c) ensuring that any dogs at the Premises are adequately restrained while the Services are being performed;
(d) providing us with full detail of what areas you want cleaned;
(e) informing us of any areas which are not to be cleaned or require special cleaning instructions.
3.2 All future orders for Services must be made via Ōtautahi Cleaners Direct. You agree not to order any Services directly with our Cleaners.
3.3 You agree not to request additional Services from our Cleaners while they are performing the Services for you, without prior approval.
4.0 Estimates
4.1 Any price provided prior to a written quotation is an estimate and is not legally binding. We will notify you if costs are likely to exceed the initial estimate.
4.2 Estimates are valid for 7 days from date of issue and must be accepted in writing.
4.3 For estimates over $400 (including GST), a 50% deposit will be required.
4.4 Any additional work beyond the original estimate will be invoiced on an actual cost basis and requires written approval from the Customer.
5.0 Payment Terms
5.1 Payment may be required in advance or as a deposit before work commences.
5.2 Payment is due by the invoice date unless otherwise agreed in writing.
5.3 Overdue payments may incur interest charges. Services may be suspended if payments are overdue by 7 days or more.
5.4 We agree to provide you with 28 days written notice, of any price increase.
6.0 Cancellation
6.1 If you wish to cancel the Services, you must immediately notify us in writing or by email.
6.2 A cancellation fee of 50% will apply if notice is given less than 48 hours before the scheduled service or if access to the Property is not provided.
7.0 Limitation of Liability
7.1 Subject to 8, we will not be liable for any direct or indirect loss or damage, including without limitation; economic loss, loss of profits or savings (or for any indirect or consequential loss or damage), however caused, arising out of or in connection with the supply of Services or for any inability to provide the Services or to continue to provide the Services, including without limitation as a result of the following:
(a) Fair wear and tear to the Premises arising from the normal provision of the Services;
(b) Unavailability of electricity and water (including a lack of hot water) or insufficient lighting;
(c) Interference by a third party;
(d) Inability to access the Premises due to not being provided with the correct keys and/or alarm codes or for some other reason beyond our Cleaner’s control;
(e) delays or termination of the Services due to any circumstances outside our control including as a result of weather conditions, traffic congestion, delay or cessation in the supply of materials we require to complete the Services, strikes, lockouts, war or violence or any other event outside our control;
(f) incorrect information supplied by you or your failure to comply with our Instructions.
7.2 Our liability in respect of all claims for loss, damage or injury arising from a breach of our obligations under these Terms or from any act or omission by us is limited in each case to the lesser of:
(a) resupply of the Services.
(b) payment of the reasonable cost of supplying the Services.
(c) the price of the affected Services.
7.3 All claims must be made in writing and are subject to verification or acceptance by us. No claim for any loss, damage or injury arising out of the supply of the goods or services by us, may be brought more than 48 hours after the date you become aware or reasonably ought to have been aware of the circumstances giving rise to the claim.
8.0 No Refunds
8.1 Subject to our obligations under the Consumer Guarantees Act 1993 or under law, you agree that there are no refunds of any amounts you have paid for the Services.
8.2 Complaints must be received in writing (including by email) within 48 hours of the service being completed.
8.3 If you are not satisfied with the Services provided and a complaint has been placed in the stated 48 hours after the Services have been completed, we reserve the right to return a cleaner to perform the Services again. You agree to allow the cleaner to be returned and to be present at all times when the Services are re-performed.
9.0 Consumer Guarantees Act 1993
9.1 You agree that where the Goods or Services are being supplied for the purposes of a business that the Consumer Guarantees Act 1993 will not apply.
9.2 When the Consumer Guarantees Act 1993 applies nothing in these Terms shall be construed as an attempt to contract out of this Act.
10.0 Warranties
10.1 All statutory warranties, express or implied by us including without limitation the implied warranties of merchant ability and fitness for any particular purpose are expressly excluded (to the extent permitted by law).
11.0 Privacy Information
11.1 You agree that at times photos and videos may be taken during the job for quality assurance, case studies, and marketing purposes. By accepting our services, you consent to the use of these materials for these purposes.
11.2 Ōtautahi Cleaners Direct agrees to keep all client information confidential and will not disclose any personal or sensitive information to third parties. Any personal information is held, and you have certain right of access to your personal information under the Privacy Act 1993.
12.0 General
12.1 Any provision of these terms that is held to be invalid or unenforceable for any reason shall be severed from and shall not affect the remaining provisions of these terms.
12.2 You agree that these terms express the entire understanding between us and that there have been no representations made by or on behalf of us that have been relied upon by you that are not contained in these terms.
13.0 Insurance
13.1 We take care in the way we work, and all those who are a part of the Ōtautahi Cleaners Direct team are covered by public liability insurance. If you have a problem which could become an insurance issue you must contact us within 24 hours of the day of service.
13.2 We note that if the house, area or object we are cleaning for you is in poor condition and we damage it while we're cleaning, we cannot accept responsibility for this. As always, we take care with our cleaning.
14.0 Termination of Services
14.1 Either party may terminate services with written notice of 28 days to the other party.
14.2 In the event of termination, any outstanding payments must be settled within 28 days.
15.0 Health and Safety
15.1 The Company will adhere to all health and safety regulations while providing cleaning services.
15.2 Clients must ensure a safe working environment for cleaning staff, including clear pathways and access to necessary utilities.
16.0 Governing Law
16.1 This agreement shall be governed by the laws of New Zealand, and any disputes shall be resolved in accordance with those laws.
17.0 Amendments
17.1 These terms and conditions may be amended by Ōtautahi Cleaners Direct at any time.
By engaging the services of Ōtautahi Cleaners Direct, clients agree to abide by these terms and conditions.